CUSTOMER SERVICE THAT ASTONISHES focuses on the critical role of employee engagement and exceptional customer service as a competitive advantage in the business landscape.

Great customer service built on a foundation of high employee engagement isn't a revolutionary concept. More companies are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well.

Thursday, December 18, 2008

Are You Maximizing Your Benefits?

Most organizations have put considerable time and money into developing a benefits package that is a positive for their employees. Rightly, they expect that these benefits will contribute to a positive work environment and overall engagement.

However, Andy Philpott of Accor Services (one of the UK's leading providers of employee benefits, rewards and loyalty services), reports that in a recent study they conducted of rewards, benefits and employee engagement that only one-third of employers (33%) believed staff understand what benefits are available.

More concerning is that just one in five employees (21%) claim to have a good understanding of the value of the benefits available and one in 10 admit they have no clue about the value of these benefits.

Employees also seemed unsure whether their pay, benefits and incentives packages were competitive when compared with people doing similar jobs in similar organisations. Only 33% felt their company was competitive on pay, 25% on benefits and just 17% felt their organisation offered competitive incentives.

It is critical that we communicate the value of our benefits package effectively to staff. Successful communication is an foundational element in building employee engagement and the resulting performance, motivation and productivity benefits are not maximized if people are unaware of what the benefits are.

Cheers!

Bill's passion is improving business results by working with leadership teams to change employee behaviours. He does this by equipping leaders with the principles, processes and tools to cultivate an engaged customer-focused culture.

As well, he is a dynamic, results-oriented speaker on the importance of a customer-focused culture, either as a guest speaker or acting as a facilitator of a group discussion/workshop.

For more information please contact (905) 841-3191
Email: bill@billhogg.ca, Web: http://www.billhogg.ca/

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