CUSTOMER SERVICE THAT ASTONISHES focuses on the critical role of employee engagement and exceptional customer service as a competitive advantage in the business landscape.

Great customer service built on a foundation of high employee engagement isn't a revolutionary concept. More companies are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well.

Tuesday, December 2, 2008

All I Need to Know I Learned in Kindergarten

Robert Fulghum is the author of All I Need to Know I Learned in Kindergarten. As his title suggests, his basic premise is that what we learned everything important that we need to be a success in business and in life in kindergarten.

But let's make another comparison. How about all we need to learn about employee engagement we learned by observing kindergarten.

Think about your early days in school. Were you excited about going, learning, playing, meeting new people, and having new experiences? I suspect many of us were. When thinking back about our school days, our early grades were some of the most fun and also where we learned the most of our basic skills (i.e. the 3 R's).

So what happened as we got older and started to be less interested in school? What was the difference?

For the sake of discussion, I would propose were were less engaged because the learning environment became less about the student exploring, working together and more about the teachers dictating what we needed to know and lecturing about the subjects. Much less interactive.

Of course, we all had a great teachers in high school. But if you look at what made them great it was often the way they engaged the class versus simply "teaching" the material.

I think there is a lesson here. How can we take the best from kindergarten and incorporate it into our work environment? How do we re-inspire people to learn and grow based on the culture we set up?

What did we learn from our experience in kindergarten that we have forgotten?

Cheers!

Bill's passion is improving business results by working with leadership teams to change employee behaviours. He does this by equipping leaders with the principles, processes and tools to cultivate an engaged customer-focused culture.

As well, he is a dynamic, results-oriented speaker on the importance of a customer-focused culture, either as a guest speaker or acting as a facilitator of a group discussion/workshop.

For more information please contact (905) 841-3191
Email: bill@billhogg.ca, Web: http://www.billhogg.ca/

No comments: