CUSTOMER SERVICE THAT ASTONISHES focuses on the critical role of employee engagement and exceptional customer service as a competitive advantage in the business landscape.

Great customer service built on a foundation of high employee engagement isn't a revolutionary concept. More companies are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well.

Saturday, August 2, 2008

Make it easy for your customers to talk to you?

Quick shout out to Eric at customerservicenumbers.com. He's recently launched a site where customers can quickly find company and product customer service telephone numbers.

This places me in an interesting quandary. On one hand I wish him the best, because obviously it is a service that is needed. But isn’t it a sad state of affairs that a site like this is even needed.

So make sure you are listed -- and then if you do a good job with your own customer service programs, no one will need to visit it for your numbers.

Cheers!

Bill's passion is branded customer service that exceeds expectations. He works with clients to activate a “customer-focused” culture where engaged employees internalize the brand promise and deliver an intentional Branded Customer Experience -- internally and externally.

As well, he is a dynamic, results-oriented speaker on the importance of a customer-focused culture, either as a guest speaker or acting as a facilitator of a group discussion/workshop.

For more information please contact (905) 841-3191
Email: bill@billhogg.ca, Web: http://www.billhogg.ca/

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